Return policy
Returns
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option of returning them within 30 days of purchase.
In this case, the order must meet the following conditions:
The order still contains all the correct parts, components and the packaging has arrived exactly as the product.
Normal handling of the product is evident, breakage due to careless handling is excluded.
Products for which hygiene is important have been thoroughly cleaned before the return process begins.
the product proves to be defective immediately after receipt.
We have the right to charge the customer for the shipping costs.
a return is processed within 7 working days and if the conditions are met, the return will be officially confirmed within this period.
*We reserve the right to refuse returns if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, you must do the following to initiate the return process.
-Send an email to: info@legendmelbourne.com
Make sure that the email contains the following details:
Order number
Reason for the return
Photo of the product in case of breakage
First name + last name of the customer
Address of the customer
We will talk to you and give you the return address.
Never send the return to the sender, we will provide you with the correct address after you have asked us for it.
You, the customer, are responsible for the return costs.
The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession:
WITHDRAWAL POLICY
Right of withdrawal
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, received or accepted the last goods.
As we work with a fully automated system, orders are processed immediately after they are placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund after receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform us Legend Melbourne by means of a clear statement (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is complete when we have received the goods. The costs of returning the goods shall be borne by the buyer.
Registration of shipments in transit
In order to guarantee the fastest possible return shipment, we ask you to send us a shipping confirmation.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, with the exception of the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract and about your receipt of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option of returning them within 30 days of purchase.
In this case, the order must meet the following conditions:
The order still contains all the correct parts, components and the packaging has arrived exactly as the product.
Normal handling of the product is evident, breakage due to careless handling is excluded.
Products for which hygiene is important have been thoroughly cleaned before the return process begins.
the product proves to be defective immediately after receipt.
We have the right to charge the customer for the shipping costs.
a return is processed within 7 working days and if the conditions are met, the return will be officially confirmed within this period.
*We reserve the right to refuse returns if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, you must do the following to initiate the return process.
-Send an email to: info@legendmelbourne.com
Make sure that the email contains the following details:
Order number
Reason for the return
Photo of the product in case of breakage
First name + last name of the customer
Address of the customer
We will talk to you and give you the return address.
Never send the return to the sender, we will provide you with the correct address after you have asked us for it.
You, the customer, are responsible for the return costs.
The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession:
WITHDRAWAL POLICY
Right of withdrawal
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, received or accepted the last goods.
As we work with a fully automated system, orders are processed immediately after they are placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund after receipt of the goods is not possible.
To exercise your right of withdrawal, you must inform us Legend Melbourne by means of a clear statement (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is complete when we have received the goods. The costs of returning the goods shall be borne by the buyer.
Registration of shipments in transit
In order to guarantee the fastest possible return shipment, we ask you to send us a shipping confirmation.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, with the exception of the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract and about your receipt of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.